Effective Date: July 9, 2024

1. Introduction

Resilience Psychotherapy and Wellness ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.resiliencepsychotherapy.com] (the "Site") and use our services. This policy is compliant with the applicable laws and regulations of the state of Illinois and the United States.

2. Information We Collect

We may collect personal information from you in various ways, including when you visit our Site, book a session, subscribe to our newsletter, fill out a form, or use other features of our Site. The types of information we may collect include:

Personal Identification Information: Name, email address, phone number, and other contact information.

Therapy and Health Information: Information related to your therapy sessions, including but not limited to health history, treatment plans, and any communications you have with us.

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.

Usage Data: Information about how you use our website, products, and services.

Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.


3. How We Use Your Information

We use the information we collect in the following ways:

To Provide and Manage Services: To deliver the services you request, manage your therapy sessions, and provide you with support.
To Improve Our Services: To understand how our services are used, to enhance the quality of our services, and to develop new offerings.
To Communicate with You: To send you information about your sessions, respond to your inquiries, and send you promotional materials and updates, where you have consented to receive such communications.
To Analyze Site Use: To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and professional standards.


4. Google Analytics

We use Google Analytics to help us understand how our visitors use the Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information from Google Analytics to improve our Site and services. Google Analytics collects only the IP address assigned to you on the date you visit the Site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. For more information on how Google collects and processes data, visit https://policies.google.com/technologies/partner-sites.

5. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: The right to request copies of your personal data.
Correction: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure: The right to request that we erase your personal data, under certain conditions.
Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
Object to Processing: The right to object to our processing of your personal data, under certain conditions.
Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at katherine@resiliencepsychotherapyandwellness.com 

7. Third-Party Links

Our Site may contain links to third-party websites. We do not control, and are not responsible for, the content or practices of these third-party websites. This Privacy Policy does not apply to these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this  Policy periodically for any changes.

Privacy Policy